FAQ's

FAQs – Walwala Scents

Welcome to the FAQs section of Walwala Scents! Here, you'll find answers to the most commonly asked questions about our products, policies, and services. If you don’t find the answer you’re looking for, feel free to contact us directly.

General Questions

Q1: What types of perfumes do you offer?
We offer a wide range of perfumes, including luxury, exotic, mood-based, nature-inspired, unisex, and occasion-specific fragrances.

Q2: Are your products original?
Yes, we guarantee the authenticity of all our perfumes. We source directly from trusted suppliers to ensure high-quality, genuine products.

Q3: Do you sell unisex perfumes?
Yes, we have a dedicated collection of unisex fragrances that appeal to everyone, regardless of gender.

Shipping & Delivery

Q1: Where do you ship your products?
We ship across the Gulf Cooperation Council (GCC) countries, including Saudi Arabia, UAE, Kuwait, Qatar, Oman, and Bahrain.

Q2: How long will it take to receive my order?

  • Saudi Arabia: 3–5 business days
  • Other GCC Countries: 5–7 business days

Q3: How much does shipping cost?
Shipping charges depend on your location and order value. We offer free shipping on orders above a certain threshold. Please refer to our Shipping Policy for detailed information.

Q4: Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery status.

Returns & Refunds

Q1: Can I return a product if I’m not satisfied?
Yes, you can return unused and unopened products within 14 days of delivery. Please refer to our Returns Policy for details.

Q2: How long does it take to process a refund?
Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.

Payments

Q1: What payment methods do you accept?
We accept Cash on Delivery (COD) and other secure payment methods, depending on your location.

Q2: Are online payments secure on your website?
Yes, we use advanced encryption and security protocols to ensure your payment details are safe.

Product Care

Q1: How should I store my perfumes?
To maintain their quality, store your perfumes in a cool, dry place away from direct sunlight and extreme temperatures.

Q2: Can I use perfume on sensitive skin?
While our perfumes are made with high-quality ingredients, we recommend doing a patch test or consulting with a dermatologist if you have sensitive skin.

About Walwala Scents

Q1: How can I contact your customer service?
You can reach us via email at walwalamart@gmail.com or call/WhatsApp us at +923149977143.

Q2: Do you offer gift-wrapping services?
Yes, we offer premium gift-wrapping options to make your purchase extra special.

Q3: Do you have physical stores?
Currently, Walwala Scents operates exclusively online to serve customers across the Gulf region.

Warranty

Q1: Do your products come with a warranty?
Yes, we offer a limited warranty covering manufacturing defects and transit damage. Please check our Warranty Policy for details.

We’re here to help! If you have any other questions or need further assistance, feel free to contact us. Thank you for choosing Walwala Scents!