WARRANTY

Warranty Policy for Walwala Scents

At Walwala Scents, we are committed to providing high-quality products that meet your expectations. To ensure your satisfaction, we offer a limited warranty on our products. Please read the following terms and conditions carefully to understand our warranty coverage and process.

Warranty Coverage

Our warranty covers the following:

  1. Manufacturing Defects:

    • Issues such as damaged packaging, defective spray mechanisms, or broken bottle caps that occurred before delivery.

  2. Incorrect Items Delivered:

    • If you receive a product different from what you ordered, we will replace it at no additional cost.

  3. Damage During Transit:

    • Products damaged during shipping are eligible for replacement, provided the issue is reported within the specified timeframe.

Warranty Exclusions

The warranty does not cover:

  • Products damaged due to misuse, neglect, or improper storage.
  • Normal wear and tear, including fading of packaging over time.
  • Products purchased from unauthorized sellers or third-party platforms.
  • Clearance or promotional items marked as "final sale" or "no warranty."

Warranty Period

The warranty is valid for 14 days from the date of delivery. Claims submitted after this period will not be eligible for coverage.

How to Make a Warranty Claim

If you believe your product qualifies for a warranty claim, follow these steps:

  1. Contact Us:

    • Email us at walwalamart@gmail.com or call +923149977143 with your order details, proof of purchase, and a description of the issue.

  2. Provide Proof:

    • Attach clear photos or videos of the product showing the defect or damage.

  3. Approval:

    • Once your claim is reviewed and approved, we will arrange for a replacement or provide instructions for returning the defective product.

  4. Replacement Process:

    • Eligible products will be replaced free of charge. If the exact product is unavailable, you may choose a similar item or receive store credit for future purchases.

Additional Information

  • Shipping Costs:

    • We cover shipping costs for replacements under warranty claims.

  • Processing Time:

    • Warranty claims are typically processed within 7 business days after we receive all necessary information.

Contact Us

For any questions or assistance regarding our warranty policy, please reach out to us:

  • Email: walwalamart@gmail.com
  • Phone/WhatsApp: +923149977143
  • Customer Support Hours: 24/7

We stand behind the quality of our products and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Walwala Scents!